Run of show

The day, session by session

For the workshop team: the schedule, what to say in each session, who's where, and what to print, all on one page.

Participants 09:30–16:00Team 08:30–16:301 main room + 2 breakout rooms

Start here

Everyone reads the five rules.
Read the schedule. Moderators read the full scripts for sessions 1–3.
Check your name in Who's where, and on the morning go through the checklist.
Print the materials (the Print button prints everything, including every script).

00Five rules for everyone

We're here to learn, not to be right. Never explain or defend the product. Say "Tell me more."
Don't lead. Ask "What do you think it does?", not "This button does…". Never mention a vision, or who designed what.
Stuck for 2 minutes? Ask "What would you do if I weren't here?" After 4 minutes, give the smallest possible hint and log it as an ASSIST.
Behaviour beats opinion. Write down what people do (hesitations, wrong clicks, a smile) and their exact words.
Silence is fine. Count to seven before you fill it. If one person dominates, say "Let's hear from someone who hasn't spoken yet."

Phrases to swap optional

Instead of	Say
"Do you like it?"	"What's going through your mind right now?"
"Would you use this?"	"When did you last need something like this? What did you do?"
"Great idea!"	"What problem would that solve for you?"
"Actually, the idea is…"	"Tell me more about that."

01Schedule

Each row has the plan for that session. Open "Full script" when you're preparing or running it. Moderators run sessions 1–3; Jeet takes the kickoff, sessions 4–5 and the close.

Time

Session

What happens

08:30

Team setup

All rooms

Screens, Wi-Fi, staging logins, Scribe test, materials laid out. Huddle at 09:15.

09:30

Arrival & breakfast

Main

Badges show first name, participant ID and breakout colour. The idea wall is open all day.

10:00

Kickoff · 15 min

Main · Jeet

Welcome: "We're building this with you, not presenting it to you."
"What you told us": 3 slides of sign-up questionnaire results.
The rules, and the plan for the day. No product pitch.

Full script

Kickoff

1. WELCOME (2 min) "Thanks for giving us a day. You do the actual work at Crypto.com, and ai.com is meant to help with exactly that. Today we're building it with you, not presenting it to you." 2. WHAT YOU TOLD US (6 min) Three slides from the sign-up questionnaire: the AI tools people use and how comfortable they are, the biggest time drains (anonymous quotes), and what people would hand to an AI agent first and what it should never do. 3. THE RULES (4 min) • Harsh feedback is the most useful kind. You can't break anything. • There are no wrong answers. If something's confusing, that's on us. • The idea wall is open all day. • Notes use your participant ID, never your name. Some sessions are recorded for our notes only. 4. THE DAY (3 min) Morning: try things. Afternoon: create. Your breakout colour is on your badge. Lunch is at 13:00. DON'T: pitch a vision, show a roadmap, or say who designed what.

10:15

1 · First time on ai.com · 45 min Test

Breakouts · moderator

Group A (2 or 3 per room): each works through 5 open goals on their own laptop, thinking aloud, with their own observer.
Groups B and C: fill in the "My week with ai.com" journey map on their own at the other table (about 20 min), then make an early start on session 2: real questions on their own accounts, each rated on the answer sheet.
Observers mark ▲ delight, ▼ frustration and ? confusion on the goals card, with the time.

Full script observer + B/C instructions

Observer script: Group A

INTRO (3 min) "We're testing ai.com, not you. Please think out loud: what you see, what you expect, what you're unsure about. I'll mostly stay quiet, even when you ask me things. That's on purpose." GOALS (about 35 min). One at a time. Move on when a goal's done or after about 7 minutes. 1. "Here's the link. Sign in and look around. What do you think this is for?" 2. "Get it set up so it could help with your work." 3. "Ask it something about your work." (Their data will be thin. Note what they expected.) 4. "Send a message to someone in this room." 5. "Find one thing you'd come back for tomorrow." AFTER (7 min) 1. "In a word or two, how was that?" 2. "Best moment? Worst?" 3. "What do you think ai.com is for, now?" 4. "What would make you open it tomorrow morning?" Log each ▲ ▼ ? and each ASSIST as its own row, with session = s1-first-use.

Groups B and C (printed on their sheet)

While your colleagues try ai.com for the first time, work quietly on your own. Please don't watch or help them. PART 1 (about 20 minutes): fill in the "My week with ai.com" map • Draw how you've felt about it, from your first time to now • Mark the most useful moment and the most annoying one • Finish "I wish it…" three times • If you stopped using it: what made you stop? PART 2 (until 11:00): ask ai.com about your work • On your own account, ask real questions about your work, the kind you'd normally ask a colleague • Rate every answer on the answer sheet, and keep going in session 2 • If you get stuck or it breaks, write down what happened. Don't ask the Group A table.

11:00

2 · Ask about your work · 45 min Test

Breakouts · moderator

Everyone asks ai.com at least 5 real questions about their work and rates each answer on the sheet. Group A pairs with a teammate. Groups B and C already started at the end of session 1, so they carry on.
Then 10 minutes as a group: the best answer, the worst, and "What would you ask it every day?"

Full script

Moderator script

INTRO (2 min) "Ask ai.com real questions about your work, the kind you'd normally ask a colleague. Rate every answer on the sheet. If you're pairing, the laptop owner types and you decide together." Groups B and C: keep going on the sheet you started. If you're pairing with a Group A colleague, switch to their sheet so the questions are theirs. ASK (30 min). At least 5 questions each: 1–2. Anything you like 3. One from the question list on your table (built from the survey) 4. One you'd normally ask a colleague 5. One about something that happened last week Walk the room. When someone reacts ("wait…"), ask "What just happened?" DISCUSS (10 min) 1. "Show us your best answer, and your worst." 2. "What made an answer useful, or useless?" 3. "What would you ask it every day?" (Write these down word for word.) Collect the rating sheets, including the questions B and C asked in session 1. Session = s2-ask.

11:45

Break · 10 min

11:55

3 · Two concepts → Concept 3 · 65 min Both

Breakouts · moderator

20 minutes per concept: a 5-second test, exploring in pairs, then keep / cut / steal. Red sees Concept 1 first, Blue sees Concept 2 first.
No vote on which is better. We want the good parts, not a winner.
25 minutes to sketch Concept 3 together on the A3 sheet, and pick someone to pitch it.

Setting up the two concepts. Use the same theme (light) for both. Hide anything that isn't part of the product: the prototype toolbar on Concept 1, and the development error badge in the corner of Concept 2. Concept 2 runs as a local web app, so start it on the room laptop before the session.

Full script

Moderator script

INTRO (2 min) "These are two early, very different ideas for how ai.com could look. They're clickable pictures, not finished products, and neither is 'ours'. Take the best of both, then design your own." EACH CONCEPT (20 min, then repeat for the other) a. 5-second test (3 min): show the home screen for 5 seconds, then hide it. Everyone writes: "What do you remember? What is it for?" b. Explore in pairs (12 min): • "Where would you start your day?" • "Find the most important thing waiting for you today." • "Send a message to a teammate, or to a team room." • "Ask the AI to help you with something." • "What on this screen would you never use?" c. On your own: fill in KEEP · CUT · STEAL on the sheet (5 min) CONCEPT 3 (23 min) "Now it's yours. Design the home screen you'd want to open every morning. Steal from either concept, add anything. Stick figures are fine." • Sketch on your own (4 min) • Share (6 min) • One group sketch on the A3 sheet (12 min) • Pick someone to pitch it this afternoon (1 min) Photograph the A3 sheet and collect the K/C/S sheets. Session = s3-concepts, concept = 1 or 2.

13:00

Lunch · 50 min. Team huddle at 13:05 (10 min): anything to change for the afternoon?

13:50

4 · Your work, reimagined · 50 min Create

Main, 4 mixed tables of 5 · Jeet

"How might we…" prompts built from the survey's top pains, one per table.
Alone and in silence (5 min), then in pairs or a trio (10 min), then as a table (15 min). Each table leaves with 2 idea cards.
Swap prompts with the next table for a quicker second round, which adds one more card.

Full script

Facilitator script

PROMPTS: write these from the sign-up questionnaire's top time drains and lost-information themes. Examples of the form: • "How might we never chase people for the same information twice?" • "How might we find out why something is the way it is, without knowing who to ask?" ROUND 1 (30 min) • Alone, in silence (5 min): "As many ideas as you can, one per sticky note. Wild is fine, and so is small." • Pairs, or one trio (10 min): "Share, build on each other's, pick your best two." • Table (15 min): "Pick the top two. Write each on an idea card: the problem, the idea, who it helps, what today's tools fail at." ROUND 2 (15 min): swap prompts with the next table • Alone (4 min), then the table (11 min): add one more idea card. READ ALOUD: Ideas don't have to be AI, or ai.com. Build on ideas instead of shooting them down. The idea cards go straight into session 5. Note-takers: capture the story behind each idea ("because last month…"). Session = s4-ideas.

14:40

Break · 10 min

14:50

5 · Futures & vote · 55 min Create

Main, same tables · Jeet

Futures (15 min): six unlabelled scenarios, each rated "want it tomorrow / maybe / no, because…".
Tokens (15 min): 10 tokens each to spend on the capability cards and the table's own idea cards.
Pitches & dots (25 min): each breakout pitches its Concept 3, and each table its top idea. Then everyone gets 3 dots for the wall.

Full script + scenario order

Facilitator script

SETUP: each table gets an envelope with the six scenario cards in its order, the 12 capability cards, 2 blank cards, its own idea cards, and 10 tokens per person. FUTURES (15 min) "Six short stories about a normal Tuesday for different people at Crypto.com. Whatever your own role, ask yourself: would I want something like this in my work? Read each one on your own. Tick 'I want this tomorrow', 'Maybe' or 'No', and finish the 'because…'." • Silent (10 min), then the table (5 min): "Which would you fight for? Which would you refuse?" • Don't explain the scenarios or say where they came from. If asked: "What would you want it to mean?" TOKENS (15 min) "Twelve things a work tool could do, plus your own ideas, plus blanks for anything missing. You have 10 tokens each. Put them on what would make the biggest difference to your work. Think silently for 2 minutes first." • Then (3 min): "Why did the biggest pile get so big?" • NOTE-TAKERS: photograph every table before anything moves. PITCHES (10 min) • Red and Blue each pitch their Concept 3 (3 min each) • Each table pitches its top idea card (1 min each) Everything pitched goes up on the wall. DOT VOTE (10 min) "Three dots each. Put them on whatever on the wall you most want us to build, including the idea wall. At most one dot on your own work." Photograph the wall afterwards. Session = s5-futures.

Scenario order per table

Table	1st	2nd	3rd	4th	5th	6th
T1	K	P	R	T	W	Z
T2	R	T	W	Z	K	P
T3	W	Z	K	P	R	T
T4	Z	W	T	R	P	K

No scenario always comes first. The letters don't mean anything. The roles are spread across functions so nobody feels the day is only for engineers. Before the Fri 2 Oct run-through, Jeet and Aaron check that none reads as more polished, or as more "ours", than the others.

15:45

Close · 15 min

Main · Jeet

"What should we have asked you today, and didn't?" Write the answers down word for word.
The exit survey by QR code (5 min), with an optional box to keep helping.
What happens next: "We'll share what we heard with leadership within two days, and share back with you what changed."

16:00

Team debrief · 30 min

Main · Jeet

Top 3 from each of us, bug triage, check everything's collected. Agenda: Capture & readout.

02Who's where

	Red breakout	Blue breakout
Participants Red: 2 Fresh · 3 Early-setup · 5 Alpha Blue: 3 Fresh · 2 Early-setup · 5 Alpha	[Fresh User #1] [Fresh User #2] [Early-setup User #1] [Early-setup User #2] [Early-setup User #3] [Alpha User #1] [Alpha User #2] [Alpha User #3] [Alpha User #4] [Alpha User #5]	[Fresh User #3] [Fresh User #4] [Fresh User #5] [Early-setup User #4] [Early-setup User #5] [Alpha User #6] [Alpha User #7] [Alpha User #8] [Alpha User #9] [Alpha User #10]
Moderator	Sunny	Engineer 1
Note-taker (+ Scribe)	Engineer 2	Engineer 3
Session 1 observers 1 per Fresh User	Sunny → #1 Engineer 2 → #2	Engineer 1 → #3 Engineer 3 → #4 Jeet → #5
Session 3: concept shown first	Concept 1	Concept 2

Placeholders only: real names go in the private roster, never on this page. In the room, the concepts are only ever called "Concept 1" and "Concept 2". Jeet sits in Blue, so they aren't in the room when their own concept goes first. Afternoon sessions are in the main room, with both note-takers circulating. Jeet keeps time and moves between rooms. An AI Eng contact is on call in the team chat for staging problems.

03Morning-of checklist

A test login to staging works on the guest Wi-Fi
Group B and C accounts show their data (also checked Fri 2 Oct)
Group A accounts exist but have never been opened
Both concepts open on each breakout screen, in light theme, with prototype toolbars and error badges hidden. Concept 2 needs its local app running.
Scribe test recording made in both breakout rooms
The notes sheet opens and everyone can edit it
Badges match the roster
Survey slides are loaded and the exit survey QR works

Printing & supplies by Fri 2 Oct

First-use goals card ×5 · journey map ×15
Answer sheet ×25 · keep/cut/steal sheet ×25
Concept 3 template ×2 (A3) · idea cards ×100
Scenario cards ×4 sets (one per table, in its order)
Capability cards ×4 sets
Tokens (e.g. poker chips) ×250 · dot stickers ×80
Sticky notes, sharpies, badges in 2 colours, a visible timer

Every sheet is in Printable materials below.

04If things go wrong

Staging is down	Session 1: Group A tries the concept prototypes instead. Session 2 becomes paper: "Write the 5 questions you'd ask it, and what a great answer looks like." Move session 3 earlier.
An account has no data	They pair with a teammate who has data. Note it as a first-run finding.
No-shows	Rebalance at 09:45. Each breakout needs at least one Group A.
Trust or privacy concerns	Acknowledge it, note it (type `trust`), and say "we'll take that to the AI team". Don't debate it.

Running late? Cut in this order: (1) table idea pitches in session 5, (2) "What didn't we ask?" (move it into the exit survey), (3) the "what would you ask it every day?" discussion in session 2. Never cut session 1, the silent-writing steps, or the photos of the token tables.

05Printable materials

Click a sheet to preview it. The Print button prints all of them, one per page. Quantities are in the checklist.

First-use goals card Session 1 · observers · ×5

First-use goals card · Session 1

"Here's the link. Sign in and look around. What do you think this is for?"
"Get it set up so it could help with your work."
"Ask it something about your work."
"Send a message to someone in this room."
"Find one thing you'd come back for tomorrow."

Feeling timeline: ▲ delight · ▼ frustration · ? confusion · A = assist

0–10 min

10–20 min

20–30 min

30–40 min

Participant ID · Observer

Exact words worth quoting

My week with ai.com Session 1 · Groups B and C · ×15

My week with ai.com · Session 1

Participant ID: ________ · Draw a line showing how you've felt, from the first time you opened it (left) to today (right).

😀 great

😐

😣 awful

The most useful moment

The most annoying moment

Tried once, never again

I wish it… (×3)

If you stopped using it, what made you stop?

Answer rating sheet Sessions 1–2 · ×25

Answer rating sheet · Session 2

Participant ID: ________ · Pairing with (ID): ________

#	Your question (word for word)	Useful? Y / Partly / N	Correct? Y / N / Can't tell	Showed source? Y / N	Surprising? Y / N
1
2
3
4
5
6

The best answer, and why

The worst answer, and why

Keep · Cut · Steal Session 3 · ×25

Keep · Cut · Steal · Session 3

Participant ID: ________ · Breakout: ________

	Concept 1	Concept 2
5-second test: what do you remember? What is it for?
KEEP: what works for you
CUT: what you'd never use, or found confusing
STEAL: what you'd take into any design

Concept 3 template Session 3 · A3 · ×2

Concept 3: our home screen · Session 3

Breakout: ________ · "The screen we'd want to open every morning."

Sketch it here

What we see first

What it does for us

What's deliberately missing

Idea cards Idea wall + session 4 · 4 per page · ×100

Idea cards

Table / ID: ____

THE PROBLEM

THE IDEA

WHO IT HELPS

WHAT TODAY'S TOOLS FAIL AT

Future scenarios Session 5 · 1 set per table · ×4

Each card is a different Crypto.com role, with the same structure and roughly the same length. Participants rate them for their own work, not the role on the card. Stack each set in its table's order. Participant ID: ________

SCENARIO K

It's Tuesday. You're a compliance analyst at Crypto.com, and the monthly compliance report is due Friday. You tell ai.com: "Pull this month's figures, chase the three teams that haven't sent their sections, and draft the report." Through the day it sends the reminders, collects what comes in, and puts a draft in front of you. Nothing goes out until you approve it.

I want this tomorrowMaybeNo