Updated 2m ago

✦ squircle flagged a live ramp incident across Databricks + the Banxa status page. It can't decide to escalate for you — 1 call is yours. escalated on your word — P0 is open and Banxa is pinged. One move left to stop the bleed. deposits are rerouted and funding is protected. One move to close the loop with Aaron. the outage is contained and owned — nothing else needs you. squircle is watching Banxa to auto-restore. logged the Banxa flag as a false alarm. squircle will re-flag it if success keeps falling — nothing else needs you.

Your priorities today

⚠ LIVE · NEEDS YOU incident · fiat on-ramp

Banxa fiat on-ramp is failing — escalate it?

In the last 42 min, Banxa card-checkout success fell from 71% → 22%. Their callback p99 went 0.8s → 14s (timeouts), and Banxa's status page now reads “degraded.” That's stalling EU/UK card deposits — 1,180 stuck, ~$2.4M in funding held. MoonPay is healthy at 64%. This needs a human to escalate.

Banxa success
22% was 71%
Stuck deposits
1,180 $2.4M
MoonPay
64% healthy
Opens a P0 · pings Banxa · pulls in Kavin & Sid
✓ ESCALATED P0 · WALLET-911 open

Escalated — now stop the bleed

The P0 is open and Banxa's partner team is tagged — but every minute on Banxa loses ~$57k of funding. squircle can flip new EU/UK card deposits to MoonPay now (the routing flag Ivan shipped last sprint), and back when Banxa recovers.

✦ squircle — rerouting affects new deposits only; the 1,180 already stuck stay queued and reprocess once a provider clears. No user funds move.
✦ NEXT follow-up · notify

New card deposits are flowing through MoonPay; funding is protected. You're holding on Banxa for now. A $2.4M ramp incident is a CPO-visible event — squircle drafted the 2-line status for #payments and a heads-up to Aaron:

“Banxa on-ramp degraded ~10:48 (success 71→22%). Rerouted EU/UK card deposits to MoonPay; funding protected. 1,180 deposits queued, reprocessing. P0 WALLET-911 open, Kavin on it. No user funds at risk.”
“Banxa on-ramp degraded ~10:48 (success 71→22%). Holding on Banxa pending their ETA; 1,180 deposits queued, ~$2.4M funding stalled. P0 WALLET-911 open, Kavin on it. Will reroute to MoonPay if not resolved in 15 min.”
Slack #payments · #Sara <> Aaron
✓
Outage contained — you're clear
· Aaron notified
Flag dismissed — you're clear
Logged as a false alarm · no escalation opened
✦ GET AHEAD proactive · failover rule

One move to stay ahead: Banxa has now timed out twice this month. Set a routing rule so squircle auto-fails-over to MoonPay when any ramp's success drops <40% for 5 min — and you're never paged for this again.

✓ Rule set — squircle will auto-reroute & ping #ramp-partners next time a ramp drops below 40%. Edit in Roadmap → routing.
That's everything — squircle will ping you the moment Banxa recovers.
This escalation nothing drops
Healthy — squircle is monitoring, no action
P0 incidents are visible to on-call & your manager — by design.

✦ squircle — who's pulled into the Banxa escalation right now.your payments squad — no one's been pulled in yet.

Presence is shared across your squad only.
✓